Fixed: HP Pavilion x360 Stuck on Restarting

Is your HP Pavilion x360 stuck on restarting? This guide offers step-by-step solutions to fix the issue, prevent data loss, and troubleshoot common causes behind the restart loop.

By @Rosie Last Updated November 15, 2024

“My new HP Laptop asked if I wanted to upgrade and restart. I pushed yes. It’s been stuck in “Restarting” for over an hour. There is definitely something wrong. When I turn off the computer and turn it back on it, the screen comes back up with the circle spinning dots saying Restarting. I’ve tried control, alt delete, but nothing is happening.”

– HP Community

It’s incredibly frustrating when your HP Pavilion x360 is stuck on restarting, especially when you’re eager to use your laptop. This problem can occur for several reasons, such as software conflicts, outdated drivers, or even a corrupted operating system. But don’t worry—there are solutions to fix HP stuck on restarting. Follow this step-by-step guide to troubleshoot and get your laptop back on track. 

5 Solutions to HP Pavilion x360 Stuck on Restarting

If your HP Pavilion x360 is stuck in the restart loop, try these five solutions to resolve the issue. 

Before doing this, it's recommended to protect your data frequently with the most professional PC backup tool- AOMEI Backupper.

AOMEI Backupper

Best free Windows backup software for protecting your HP data.

1. Perform a Hard Reboot

The first step is to perform a hard reboot. This can often solve simple software glitches that cause the restart loop.

  1. Power off your laptop.
  2. Power it back on.
  3. As soon as you see the rotating loading circle, press and hold the Power button until the laptop shuts off.
  4. Repeat this process a few times until you see the “Preparing Automatic Repair” screen.
  5. Let the laptop boot into the "Automatic Repair" screen.
  6. Click “Advanced Options” and select “Troubleshoot.”
  7. Choose “Refresh your PC” to keep your data or “Reset your PC” to erase everything and restore your system.
  8. Follow the on-screen instructions to complete the recovery.
Note: To access the "Refresh" option, you must first enter the "Advanced Options" menu. The "Refresh" option will keep your personal data but remove any installed programs. Avoid using the "Reset" option, as it will erase all your data unless you've backed it up using AOMEI Backupper.

2. Boot into Safe Mode

Sometimes, a third-party program or system update can cause your laptop to get stuck during the restart process. Booting into Safe Mode can help you troubleshoot and resolve the issue.

  1. Turn on the laptop and immediately press F8 or Shift + F8 to enter the Advanced Boot Options menu.
  2. Select Safe Mode or Safe Mode with Networking and press Enter.
  3. Once you’re in Safe Mode, you can uninstall any recently installed programs or update drivers that may have caused the issue.

3. Use System Restore

If the issue started after a recent software update or installation, using System Restore can help you revert the laptop to a previous, stable state.

  1. Turn on the laptop and press F11 during startup to access the recovery options.
  2. Choose Troubleshoot > Advanced Options > System Restore.
  3. Select a restore point before the issue starts, and let the system restore itself.

4. Update Device Drivers

Outdated or incompatible drivers, particularly the graphics or chipset drivers, could be the cause of your laptop freezing on restart.

  1. In Safe Mode, open Device Manager (press Windows + X and select it).
  2. Right-click on drivers like Display Adapters or Chipset and select Update Driver.
  3. Follow the prompts to check for and install any available updates.

5. Reset the PC

If none of the above solutions work, you may need to perform a Factory Reset. This will remove all apps and settings, but it can often resolve deep system issues.

  1. Go to Settings > Update & Security > Recovery.
  2. Select Reset this PC and follow the on-screen instructions.
  3. Choose to either keep your files or remove everything, depending on what best suits your situation.

Additional Tip: Back Up HP Pavilion x360 to Prevent Data Loss

Before proceeding with any of the above solutions, especially those involving a system reset or restore, it’s essential to back up your important data. Losing valuable files like documents, photos, and presentations can be devastating if you’re unable to recover them after a factory reset.

One reliable way to back up your data is by using the AOMEI Backupper Standard, a versatile tool designed for creating backups and restoring data.

AOMEI Backupper
Easy Free PC Data Protector
  • With options like full, incremental backups, it lets you easily safeguard your system, files, and partitions.

  • You can set up automated backups based on your preferred frequency (daily, weekly, monthly). This ensures that your data is always protected without needing manual intervention.

  • Supports multiple backup destinations, including local drives, external hard drives, network drives, and even cloud storage.

  • You can create bootable media to quickly restore your computer to a previously stable state, minimizing downtime during troubleshooting.

How to Backup PC with AOMEI Backupper

Step 1. Open AOMEI Backupper and click on “Backup” in the left menu. Then, choose “System Backup”.

Step 2. AOMEI Backupper will automatically detect and list your system partitions as the source. Next, click on the destination box to select where you want to save the backup.

Tip: You can rename your backup by clicking the “Task Name” field. Choose a backup location like your computer’s internal or external drive, a DVD, or a shared folder on a network.

Step 3. Hit “Start Backup” to begin the system backup process.

Step 4. Besides the basic options, AOMEI Backupper also provides extra features to make backups even easier:

Options: You can compress backup files, split large image files into smaller parts, and set up email notifications to stay updated on the backup status.

Schedule Backup: Set up automatic backups to run at regular intervals—daily, weekly, or monthly—so your system stays backed up without manual effort.

Backup Scheme: Choose between incremental or differential backups, which only save changes made since the last backup. The software can also automatically delete old backups to free up space on your storage device. These features are available in AOMEI Backupper Professional and higher versions.

Step 5. While your backup is running, you can click on the underlined sentence to see detailed progress.

Tip: Click on the icon in the lower-left corner to set your computer to shut down/Restart/Hibernate/Sleep once the backup is finished.

Step 6. Once the backup is complete, click “Finish”. You’ll see your backup task listed on the home screen. From there, you can continue backing up your system and manage your backup tasks.

More Knowledge: Why HP Pavilion x360 Is Stuck on Restarting

Many users ask: Why my HP laptop is stuck on restarting? Luckily, we found several factors that can cause your HP pc to get stuck during a restart. Understanding the potential causes can help you address the issue more effectively:

1. Corrupted Windows Update: Sometimes, a Windows update might get interrupted or fail to install correctly, leaving your system in an unstable state. This can result in the laptop freezing during a restart. To avoid this, ensure that your Windows updates are regularly installed and not corrupted.

2. Software Conflicts: Newly installed software, especially third-party applications, can conflict with system processes or drivers. If a recent installation coincides with the restart problem, uninstalling the software or performing a System Restore may resolve the issue.

3. Hardware Issues: Though less common, hardware problems such as a failing hard drive or insufficient RAM can also cause startup issues. If your laptop's hardware is starting to fail, you may need to get it checked by a professional.

4. Malware or Viruses: Malware infections can severely disrupt the operating system and cause your laptop to freeze during startup. Running a full system scan with a trusted antivirus program can help rule out this possibility

Final Words

The HP laptop stuck on restarting problem can be caused by a variety of factors, but with these troubleshooting steps, you should be able to resolve the issue and restore your laptop to full functionality. Remember, performing regular backups with tools like AOMEI Backupper is essential for safeguarding your data. If all else fails, don’t hesitate to seek professional assistance to avoid further complications.

By taking the right precautions and knowing how to fix the restart loop, you can get back to using your HP Pavilion x360 without any interruptions.