Frustrated with purchased ringtones not showing up on your iPhone? Don't worry, we've got you covered. Our troubleshooting guide addresses common problems and offers solutions for a seamless experience.
Purchased ringtones not showing up on iPhone
I bought a few ringtones on my previous iPhone14 iOS 17. I got a new iPhone 15 iOS 18 recently, and I’m trying to download my purchases. I went on “sound and haptic” and “download all purchased tones”, but the purchases don’t appear at all.
I went to the iTunes store and searched for the ringtones, it seems I have to pay again to get the ringtones??? I’m in the same Apple ID on both phones, how can’t get back my purchased ringtones on the new iPhone?
- Question from Apple Community
Many users have experienced the problem of purchased custom ringtones not working, especially after changing to a new phone or updating the iPhone to the latest iOS version. Some users have found that their ringtones change to the default ringtone when they receive a call, and the originally purchased ringtones no longer work.
This can be due to various reasons, such as bugs in the firmware, corrupted operating system versions, etc. Whatever the reason, we will provide you with some fixes and a reliable method to transfer purchased ringtones to a new iPhone to help you fix the issue of iPhone purchased ringtone not showing up.
In this part, we provide 5 quick solutions to help you to troubleshoot potential problem of purchased ringtones not working. You can choose to try these methods one by one, or according to your needs.
First, you can check the Ring/Silent switch on the side of your iPhone to make sure it is not set to silent. Enable the ringtone and check if you can see the ringtone you set up on your iPhone's home screen.
Whenever your iPhone has various strange problems, including purchased ringtone not showing up, restarting your iPhone is one of the solutions you must try. However, the steps to restart your iPhone are different: iPhone with Home button and iPhone with Face ID. You can follow the detailed steps below.
▶ iPhone 8 or later: Press and quickly release the volume+ button > Press and quickly release the volume - button > Press the side button for seconds until you see the logo of Apple.
▶ iPhone 7 and iPhone 7 Plus: Press and hold the Sleep/Wake button and volume - button at the same time until you see the Apple logo.
▶ iPhone 6s or earlier: Press and hold the power button and the Home button for seconds until you see the logo of Apple.
Ensure your custom ringtone is in the correct format (usually .m4r) and no longer than 30 seconds. It should also be located in the Tones section of your iTunes library on your computer and synced to your iPhone.
If you also find that iTunes purchased music not showing in library, you can fix it by going to this article: 7 Ways to Fix iTunes Purchased Music Not Showing in Library
After updating to iOS 17/18, some people have encountered the situation that iPhone ringtones keep changing to default ringtones, and the purchased ringtones cannot be downloaded and set. If you are one of them, you can try to downgrade iOS to the previous version.
Here is the guide to help you to downgrade iOS: [iOS 18] How to Downgrade iOS without Losing Data
If none of the above solutions have worked for you, it’s time to contact the Apple Support Team. They are a dedicated team of experts who can help diagnose the cause of the issue and provide you with an appropriate solution.
If you encounter purchased ringtones not showing up on iPhone, and don't want to re-purchase the music that cannot be transferred, here, we provide you with another method. AOMEI FoneBackup is a professional iOS data transfer and backup app. It supports you to transfer the purchased and non-purchased ringtones from iPhone to PC, or iPhone to iPhone/iPad/iPod.
Now, you can click the icon below to download AOMEI FoneBackup to your computer, and follow the steps below to transfer wanted ringtones to new iPhone.
Step 1. Connect your old iPhone to the computer > Open AOMEI FoneBackup > Go to Phone Transfer > Choose to iPhone to PC > Click Get Started.
Step 2. Check Ringtones and uncheck the others > Select the purchased ringtones as you like> Tap OK to continue.
Step 3. Ensure you've set a preferred destination to save the ringtones > Click Start Transfer to complete the transfer.
Step 4. When it is finished, unlpug the old iPhone and plug the target iPhone into PC > Choose PC to iPhone > Click Ringtone, drag and drop the transferred ringtones to the box.
Step 5. Finally, after you added all wanted ringtones, tap Start Transfer to complete ringtone sharing.
Then you can go to iPhone Settings > Sounds & Haptics > Ringtone, to located your transferred ringtones.
>> By the way, AOMEI FoneBackup also offers you a Ringtone Maker service, enabling you to make your iPhone ringtone from music files you like and easily transfer to iPhone. Just go to Toolbox > Select Ringtone Maker and follow the on-screen guide to personalize your iPhone ringtones.
That’s all about how to fix purchased ringtones not showing up on iPhone. Whether this problem is caused by updating your phone or upgrading the iOS system, don't panic, follow our steps patiently and you can successfully solve this problem.
In addition, AOMEI FoneBackup is an all-in-one iOS data manage tool. You can easily make a custom ringtones and transfer downloaded ringtones from PC to iPhone, iPhone to PC, iPhone to iPhone. Download it and find more!