If you are running Windows 11 on Surface Pro 7, you may encounter some common issues. This tutorial will provide you with detailed rescue plans to fix them.
Windows 11 keeps crashing on a brand-new Surface Pro 7
Hi there, I have a problem with my brand new Surface Pro 7, it keeps freezing and crashing all the time. Tried to install Windows from Microsoft website, did a clean boot, reset to factory, and updated Windows and Intel’s Iris GPU. When I look in the problem details this keeps showing up. Please help.
- Question from Microsoft Community
Microsoft’s Surface Pro 7 is one of the best-performing hybrid laptops. However, you may often encounter some common problems on Surface Pro 7 such as the touch screen not responding, not connecting to Wi-Fi, crashing or blue screen, etc.
Fortunately, there are some steps you can follow to try and fix any issues that commonly arise with the Surface Pro 7. If you need help with an unresponsive touchscreen, Surface keeps crash or more, the solutions are here.
There’s one thing remains, you can never predict when your Windows 11 will fall into trouble and how severe the problems will be, so you’d better to regularly create full backup of your Windows 11 PC, so that your computer can recover from serious failures.
The Surface Pro 7 touchscreen isn’t responding issue typically stems from driver issues unless your screen suffered catastrophic damage. A quick fix is to reboot your Surface device to undo any driver conflicts within the system memory. If that doesn’t help, you can follow the steps below to reinstall the touchscreen driver.
1. Right-click on the Start button and select Device Manager from the menu.
2. Double-click to expand Human Interface Devices. Find Surface TouchScreen Device and right-click on it, then select Uninstall on the pop-up menu.
3. Right-click on HID-compliant touch screen and select Uninstall on the pop-up menu. Repeat if you see more than one listing.
4. Click Action listed on the toolbar and select Scan for hardware changes on the drop-down menu. You may need to restart your device to complete this step. It will automatically download and install the touchscreen driver when connected to the internet.
According to some users’ feedback, since the last Windows 11 update, their Surface Pro 7 crashes regularly showing the following error “Your device ran into a problem and needs to restart”. When encountering Windows 11 not booting up or stuck on boot screen problem, you can try the solutions below to fix this issue.
1. Start with the computer completely shutting down, press the Power button to boot your PC. When it starts loading, press and hold the Power button to force shutdown the computer again. (Repeat 2 to 3 times).
2. After the third interrupted reboot, you’ll boot into WinRE. Choose Advanced options in the Automatic Repair screen.
3. Under Choose an option window, go to Troubleshoot > Advanced options > Startup Settings > Choose your desired safe mode type to boot into.
1. You can solve this issue by restoring system to the previous version from a backup if you have one. Choose Advanced options in the Automatic Repair screen. Then click Troubleshoot > Advanced options > See more recovery options.
2. Select System Image Recovery.
3. Then choose your system image and click on Next. Then follow the instructions on the screen to complete the process.
1. When you boot into WinRE, Under the Troubleshoot window, click Reset this PC.
2. Select keep my files. Then, follow the on-screen instructions to finish resetting your Windows 11 Surface computer.
If you don't want to look for a solution every time you encounter a computer malfunction, it can be even more irritating when it doesn't work after you've tried. There is a simpler and more effective way for you to easily recover when your computer fails, without spending time trying those fixes. That is to make frequent backups of your computer with the assistance of third-party free backup software for disaster recovery. AOMEI Backupper Standard can be your best data security protection assistant. With its help, you can benefit a lot for:
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Follow the instructions below to perform backup Windows 11 on Surface Pro 7 to USB for disaster recovery. Before you do:
Step 1. Open this freeware. Click System Backup tab under the Backup option.
Step 2. The program automatically chooses the system-related partition(s) as the source data. You just need to select the USB drive you specified as the destination path.
✨ You can set the advanced features as you desire: Options: You can write any comments for your task to distinguish your backup from others, and set an email notification to inform you of the results when the backup is complete. Schedule Backup: It allows you to automatically backup at a fixed frequency such as Daily, Weekly, or Monthly. You can upgrade to higher edition to enjoy Event triggers and USB plug-in features. Backup Scheme: Here, you can choose the backup method full/incremental/differential backup as you like. You can enable automatic clean-up to remove old backup images automatically to free up storage space. (Available in the Professional edition).
Step 3. Confirm the operation is correct, and then click Start Backup to complete the process.
✿ How to restore the system image backup once needed:
Click Restore > Select Task or Select Image File. Then, follow the wizard to complete the system recovery process.
✿ Create a recovery USB drive via AOMEI Backupper：
To restore your Windows system when it cannot boot up correctly, you can use the function Create Bootable Media under Tools to make a bootable device in advance.
✿If you do not have a USB or CD/DVD, you can choose to create Recovery Environment (available in advanced version) on your current computer. You can then access this software directly in the Recovery Environment without the device the next time you boot the system.
Now you know how to fix Surface Pro 7 Windows 11 issues with the provided solutions in this article. There are many common computer issues that you may encounter in your daily life and work. If you are tired of fixing these problems on a regular basis, you can choose to rely on the best backup tool – AOMEI Backupper to always backup your computer system and perform disaster recovery if necessary, which will save you a lot of effort and time.
In addition to Backup, AOMEI Backupper can provide you with more features such as Sync, Clone, and other tools. As the best file transfer utility, you can easily settle Windows Server 2019 slow file sharing task. Try it and explore more on your own.