FoneTool Help Documents

FoneTool Mobile Application

FoneTool not only supports data transfer between iPhones on Windows computers but has also introduced an application that can be used on iOS and Android mobile devices. This help document is designed to provide an introduction to this FoneTool mobile application.

Brief Introduction to FoneTool Application：

As you're aware, the FoneTool Windows application enables the seamless backup and transmission of data between iOS mobile devices and Windows PCs, as well as between iOS devices. However, when in the midst of using a mobile device and requiring data transfer, or when seeking to transfer data between iOS and Android mobile devices, the FoneTool mobile application becomes indispensable. The FoneTool Application facilitates data transfer between iOS and Android mobile devices, iOS devices, and between Android devices, serving as an intermediary to seamlessly transfer data across these diverse platforms.

Creating a FoneTool App Account:

Unlike the FoneTool Windows client, our mobile application features an independent account system. Prior to initiating data transfers between different mobile devices, it's necessary to register and log in to your personal FoneTool account. Additionally, should you wish to upgrade to a VIP account, the process involves registering a personal account and subsequently logging in to make the upgrade purchase.

Upon successfully downloading and installing the FoneTool App, you can begin the account registration process by accessing the "My Profile" section within the app and clicking on "Log in." Here, you'll be prompted to create a unique personal nickname (note: currently, the option to change personal avatars is unavailable but will be added in future updates). Please note, this account is solely for use within the FoneTool mobile App.

For a detailed guide on registering your FoneTool App account, follow these steps:

1. Select the "My Profile" option in the app's bottom navigation bar and click on "Log in."

2. If you already have a FoneTool account, enter your email and password to log in. For new users, click on "Sign up" to register.

3. Enter the required information for registration. Once successfully registered, return to the "My Profile" section to log in.

The following are the Detailed Steps for Data Transfer Between Two Mobile Devices:

Prerequisites for FoneTool App Transfer:

1.    Download and install FoneTool Application on both mobile devices.

2.    Ensure that the devices are connected to the internet (both local network and cellular data are acceptable). 

3.    Whether using a WIFI network or cellular data, it is essential to enable the WLAN switch on all mobile devices.

4.    Simultaneously run the FoneTool app on both mobile devices slated for data transfer.

1. Data Transfer Between Two iOS Devices

Step 1: FoneTool App facilitates connection between two Android devices by scanning nearby devices. To initiate, run FoneTool App simultaneously on both devices. Tap "Connect Device" on the bottom navigation bar or click "Click to connect device" at the top left corner of the "File Transfer" page in the navigation bar, then select "Connect to iOS."

Step 2: On the scanning interface, the name of the other device will appear. Click on the name of the device you wish to connect to. A prompt to accept the connection will appear on the other device. Click "Accept." Successful connection will be indicated on the "File Transfer" page with the name of the connected device at the top left corner.

Step 3: Once connected, you can select the data you want to transfer from either iOS or Android in the "File Transfer" interface. After choosing the files, tap "Send" at the bottom. On the receiving device, click "confirm" to begin the transfer.

Step 4: After successful data transfer, click the double arrow icon at the top right of the "File Transfer" interface to access "Transfer Records" and review the transferred files.

2. Data Transfer Between Two Android Devices

Step 1: FoneTool App connects two Android devices by scanning nearby devices. Run FoneTool App simultaneously on both adjacent Android devices. Tap "Connect Device" on the navigation bar of both devices to access the scanning interface. Choose "Android" at the top for scanning.

Step 2: The scanning interface will display the name of the other device. Click on the desired device name for connection. A prompt to accept the connection will appear on the chosen device. Click "Accept." Successful connection will be indicated on both devices' "File Transfer" page by displaying the connected device name at the top left corner.

Step 3: After successful connection, you can select the data you wish to transfer from either iOS or Android in the "File Transfer" interface. Choose the desired files and click "Send" at the bottom. On the receiving device, click "confirm" to start the transfer.

Step 4: Once data transfer is successful, click on the double arrow icon at the top right of the "File Transfer" interface to access "Transfer Records" and review the transferred files.

3. Data Transfer Between iOS and Android Devices

Step 1: FoneTool App establishes connections by scanning a QR code generated on an Android device using an iOS device. Run FoneTool App on both devices simultaneously. Tap "Connect Device" in the navigation bar to access the device connection interface, then select "Connect to Android."

Tips:

When connecting between iOS and Android devices, only use an iOS device to scan and connect to an Android device.

Data transfer between iOS and Android devices is a feature available in the paid version. You'll need to activate a VIP account for this functionality.

Step 2: On your Android device's "Connect Device" page, select "iOS" to generate a QR code. Use an iOS device to scan the QR code on the Android device, prompting a connection window. Click "Join" to link to the Android device. Successful connection is confirmed on both devices' "File Transfer" page by displaying the connected device name at the top left corner.

Step 3: After successful connection, select the data you want to transfer from either iOS or Android in the "File Transfer" interface. Choose the desired files and click "Send" at the bottom. On the receiving device, click "confirm" to initiate the transfer.

Step 4: Once data transfer is successful, click on the double arrow icon at the top right of the "File Transfer" interface to access "Transfer Records" and review the transferred files.

Notes:

1. During the transfer process, ensure that both devices have FoneTool running in the foreground, and do not lock the screen, as it may cause the connection to be disrupted.

2. Photos and contacts received during the transfer will be saved in the Photos and Contacts applications, respectively. Music, videos, and other files will be stored in "Received Music" and "Received Videos," which can be played using the FoneTool player.

General FAQs:

1. Q: Why is the device connection disconnected?

A: After FoneTool establishes a connection, the following operations will cause the connection to be disconnected: FoneTool is exited. FoneTool is switched to the background and will be disconnected after a period of time. The iOS device has been off screen for a long time or locked. The iOS device is switched to airplane mode. The iOS device has WLAN turned off. The distance between the two devices is too far.

2. Q: How to transfer photos in burst mode?

A: When transferring photos in burst mode, only the selected photo(s) will be transferred.

3. Q: How to transfer live photos?

A: To transfer live photos, only the corresponding photo files are currently transferred, and the video files corresponding to the live photos will not be transferred, and the subsequent versions will support it.

4. Q: Why did the file transfer fail?

A: Please refer to the corresponding failure reason and solution below:

a.    The disconnection causes the transfer to fail:  During the file transfer process, please keep the connection state, let FoneTool run in the foreground of the system, and keep the phone from being locked.

b.    Insufficient remaining space causes the transfer to fail:  Please confirm that the remaining space of the target device is sufficient, and ensure that the remaining space of the target device is larger than the size of the transferred files.

c.    FoneTool does not have permission to access device data resulting in transfer failure:  Before transferring, confirm that the FoneTool of the source device and the target device are allowed to access the device data. When the FoneTool is run for the first time, it will actively prompt a prompt to obtain permission to access the data. If it is rejected, it will require activate authorization later.

d.    Failed to transfer photos:  First, please confirm whether the currently transferred photos are stored in iCloud. It is possible that the photo entities have not been synchronized to the local. You can set the iCloud photo synchronization to "Download and Keep Originals," and wait for the photo entities to be downloaded to the iOS device before transferring.  Second, to transfer the photos in the shared album, please confirm that the photos have been downloaded to the iOS device and then try to transfer.  Third, transferring photos in HEIC format to devices below iOS11 will fail, because versions below iOS11 do not support photos in HEIC format.  Fourth, it is recommended not to transfer high-resolution MOV video files to low-version iOS devices, because low-version iOS devices do not support high-resolution videos.  Fifth, it is recommended not to transfer too many files at one time, such as 20,000 files, which may cause file storage failure due to insufficient device resources.

e.    Failed to transfer music:  FoneTool does not support the transfer of music downloaded from Apple Music, such as music in M4P\M4V\MOVPKG format. Since these formats of music are encrypted by DRM, the transfer may involve infringement.

5. Q: Why does iPhone cannot access the network after the iPhone connects to an Android device?

A: When iPhone scans the QR code of an Android device to connect it, the Android device will generate a shared hotspot QR code. But, the shared hotspot QR code can't be used to access the Internet, and can only be used for connections between Android and iPhone. So, after connecting to Android, the iPhone may not be able to connect to the network. In this situation, you can close the hotspot in the Android app after the data transfer is completed between Android and iPhone, or manually switch to the available WiFi on the iPhone.

6. Q: Does FoneTool need to consume data to transfer files?

A: No. FoneTool connects other devices through wireless LAN service, no need to connect to WiFi, nor mobile network, so it will not consume data during file transfer.

7. Q: What formats of music does FoneTool support?

A: FoneTool supports the transfer of music in MP3\M4A\M4B\M4R\FLAC\AAC\WAV\AIF\AIFF format, but it does not support the transfer of music downloaded in Apple Music, like M4P\M4V\MOVPKG.

8.  Q: Where are the received music and videos stored?

A: Due to the limitations of the iOS system, the received music and videos cannot be stored in Apple's music and video applications, and FoneTool will store them in the sandbox. They can be found in received music, received videos in FoneTool, and can be played through FoneTool' s player.

Conclusion:

The above constitutes an overview of the FoneTool mobile App. FoneTool's straightforward, expedient, and intuitive operations facilitate effortless sharing, backup, and transfer of diverse data types, requiring no complex setups or device connection procedures. Additionally, the app's user-friendly interface enhances the intuitiveness and ease of data transfer management for users.