We Accept:

We Accept:

Sales FAQs

What methods can be used for payment?

We accept PayPal, Visa, MasterCard, Discover, American Express, JCB, and check cards or ATM cards connected with one of the major credit card companies listed above. We also accept Wire Transfer, iDEAL, SEPA, giropay, Nordea.

Why the price on the order page is higher than that of your store and how to avoid it rightly?

It's due to the VAT (Value Added Tax). The listed price in our store does not include VAT. VAT is a general consumption tax assessed on the value added to goods and services and is borne ultimately by the final consumer. If you have the privilege of VAT Exemption, please enter your VAT Exemption ID during checkout. Tips: There is a special procedure for US organizations to order without sales tax as long as our e-commerce provider receives proof of tax exemption prior to order placement. In other countries, such as countries in Europe, you can just enter your VAT number in the order form.

When could I get the license code and is there an invoice?

Once your order is processed successfully, the download link, license code and an electronic invoice of the software will be immediately sent to your email.

What after-sales services are available?

We provide lifetime free technical support via email so far. If you have any problem about our products, we recommend you send us email with your problem. Also, you are also welcomed to ask questions on AOMEI Twitter, Facebook and Forum.

Can I cancel the yearly subscription if I don’t need it sometime?

Yes. You can cancel your subscription any time you would like to. When you purchased AOMEI Backupper Yearly Plan solely or AOMEI Backupper Yearly Plan with accordant size of cloud storage, it’s auto renewed every year. After the first payment, if you decide you don’t need it any more, you can cancel it so that we will not charge you next year. Just pay attention to cancel it before the next billing date.

What's your refund policy?

We have a 90-Day Unconditional Money Back Guarantee. If you are not happy with the product you purchased during your first 90 days, we promise to refund your money. When you request a refund, our customer service representatives may inquire the reason for your refund so we can improve our products and our customer experience.

Customer Service

If you encounter any problem during the online purchase, please feel free to contact us.

[email protected]