Sales FAQ

Is there an invoice when I purchase the product?

Once your order is processed successful, the license code and electronic invoice will be sent to your E-mail.

Can I refund if I’m not satisfied with the software?

Yes, we offer 90-day Unconditional Money Back Guarantee. If you are not satisfied with our product and want to get back your money, you can send a reason when our customer service representatives inquire to help us to improve the product.

Which payment methods are supported?

Until now, we accept Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards connected with one of the major credit card companies listed above, and Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice are also supported.

I lost the Partition Recovery, how can I regain it?

Please send us an E-mail to [email protected], we will get in touch with you as soon as possible.

Is my order secure?

MyCommerce online order form is completely secure. All data exchanged during the payment process is SSL-secured. Order secure server at MyCommerce.com, a veteran ecommerce company, specializes in software. You will be connected to the SECURE page to enter your credit-card information safely. Important information such as credit card numbers, addresses, etc. is sent securely via the Internet.

Why the price on the order page is higher than that of the store?

There can be tax when you place the order. And the tax is decided by the local tax law. In addition, there is a special procedure for US organizations to order without sales tax only if RegNow/MyCommerce (our e-commerce provider) receive proof of tax exemption prior to order placement. In other countries, such as in Europe, you can just enter your VAT number in the order form.

Why the information I entered failed to have an order?

We have entrusted MyCommerce to manage our deals, it is because of their order system. And they gave us 3 possible causes for it:
1. You are in those countries/areas that have banned American IP addresses.
2. You have make an order on MyCommerce then enforced refund without MyCommerce agreements.
3. You were using VPN while making the order. And the operation can be treated as an evil one.

I saw a price off somewhere, but when I opened your page, the price didn’t change.

It is probably because you have visited our website more than one time. And you see the cookies of the former page. Just clean website page and refresh the page.

Can I cancel the order after placing it?

You can go to your cart and remove the product before pay the order. If you have already paid, please contact us to get a refund.

How can I know whether my order is processed successfully?

When an order has been validated, we will send a registration E-mail. However, sometimes the arrival of this registration e-mail can be delayed, which is caused by internet or system glitches, email spam settings, email typo, etc. Please go ahead to contact us via Support, all queries will be responded to within 48hrs.

Can I cancel the subscription after purchase?

Yes, you can cancel it anytime.

What is the after-sale service policy?

We provide Life-time free support and upgrade service for customers.

Technical FAQ

Disk Recovery

Can't detect your hard drive?

MyRecover V 2.6.0 supports file recovery for NTFS hard drives and USB drives via Fast and Deep Scan. Only Deep Scan supports non-NTFS file system data recovery.
Currently, it can’t work on partitions without drive letters, dynamic volumes, unallocated space, and BitLocker encrypted partitions.

Why can’t I reinstall the new version of partition recovery, and got a message “AOMEI Partition Assistant has been installed in your computer” even I have uninstalled it?

In this condition, you need open File Explorer, and locate to the installing path. Then delete Registry files. Here are the steps:
1. Find and delete the installation directory.
2. Press “Win+R” to open Run，and input “regedit” on it and press Enter.
3. Locate the path “HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\AomeiPartition Assistant_is1” or “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Aomei Partition Assistant_is1
4. Then delete the folder and continue to install.

Can I recovery partition from a damaged disk?

Partition Recovery can recover partition if the disk is detected by your computer. If your disk is damaged physically, the lost partition can’t be recovered.

What is the size of the supported hard drive by Partition Recovery? Can I recover lost partition from 4TB hard drive?

Partition Recovery does not have the practical size limit. You can recover partitions on a 4TB hard drive.

Got a message “some hard disk drives may be locked by other programs”. How to solve it?

Some programs may obstruct Partition Recovery detection. Please try to reboot your PC, and install the software. Or try to reconnect the storage device. If the issue is still here, please contact our support team.

What is the difference between Fast Search and Full Search?

Fast Search will scan the first sector of each partition on the hard drive. So it is faster to find out the deleted or lost partition.
Full Search will deeply scan every sector of partitions on the hard drive. So it takes a long time.

Phone Recovery

The device has connected, but not been recognized?

Please try the following ways to solve this issue.
Try to reconnect the device to the computer with a charging cable.
Make sure the charging cable is workable. You could try another charging cable for connection.
Try another USB port to make sure it works normally.
Please keep the device unlocking when you connect the device to the computer.
If the iPhone is still not be recognized with a normal connection, please try to restart the software. The iPhone may not be detected by relative services in time.
Go to "Control Panel" > "Hardware and Sound" > "Device Manager" to check whether Apple Mobile Device USB Drives have been installed after connection. You could try to reinstall or update the Apple Mobile Device USB Drives.

How to fix verification failed with iTunes?

"Verification Failed" means iTunes components have been uninstalled or related service disabled. You could try the following two methods to solve this error.
Method 1. Reinstall iTunes components or software
Step 1. Go to the installation directory of the software and find the "iTunes Components" folder.
Step 2. Click on "setup.exe" to reinstall iTunes components.
Alternatively, you could reinstall the software, which can also solve this issue.
Method 2. Check Apple Mobile Device Service
Step 1. Press "Win+R" and input "services.msc"
Step 2. Right-click "Apple Mobile Device Service" and select "Properties".
Step 3. Make sure the "Startup type" is "Automatic" and "Service status" is "Running".

How to reduce the impact of WeChat data loss or accidental deletion?

Usually, we will delete data when the WeChat data take up too much phone space. While we may need those deleted data someday. We suggest you scan and back up WeChat messages with AOMEI WeChat Recovery.
Steps 1. Launch WeChat Recovery and connect the phone with the computer
Step 2. Click the “New Scan” button.
Step 3. When we need the WeChat data, we can view the scanning record to get back the data.

I have never backed up my phone, how can I recover deleted WeChat history?

When WeChat history is deleted from your phone, the files become invisible, but they are not removed from your phone. With AOMEI WeChat Recovery, we can retrieve WeChat history from the internal disk. Besides, data that were deleted recently have a higher success rate of recovery. Because deleted data will be overwritten by new information, and once data get overwritten, it is less likely to recover them.

How to tell which WeChat messages are deleted or existing?

On the scanning results, the black messages are existing WeChat history, and the deleted messages will be marked in orange.

What are “Unknown Contacts” on WeChat Recovery? Why are “Unknown Contacts” created?

You may wonder why scanned and recovered data are less than deleted data. In this condition, there are Unknown Contacts appeared on the left side of the interface. The WeChat data and contacts are separately stored on your phone. If the deleted contact information is overwritten and becomes unrecoverable, accordingly, the WeChat messages can’t be matched to the correct contacts. Thus, those lost messages would be demonstrated with “Unknown Contacts”.

Why lost messaged can’t be restore to WeChat App?

There are two reasons why the recovered data can’t be restored to WeChat.
1. The recovered chats will be verified by WeChat Server when phone connected to the Internet. The recovery operation will be considered abnormal by WeChat Server. And the WeChat messages will be emptied.
2. Restoring messages to WeChat App may cause WeChat running instability.

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