Solving "Could Not Synchronize Record" in Outlook for Mac

Could not Synchronize Record: Conversation History to Exchange Server

Introduction

Outlook for Mac is a powerful tool for managing emails, calendars, and contacts. However, users sometimes encounter the frustrating "could not synchronize record" error. This error can disrupt your workflow and impede productivity. This article will help you understand the causes of this error and provide effective solutions to resolve it.

Understanding the "Could Not Synchronize Record" Error

The "could not synchronize record" error typically occurs when Outlook for Mac encounters issues syncing with the server. This can be due to several reasons, including network problems, corrupted Outlook profiles, or issues with the email server itself. Here are some of the types of errors you may encounter.

• Error: Could not synchronise record. The operation would change object type, which is not permitted. Error code: -19703
• Error: Could not synchronise record. ChangeKey is required for this operation. Error code: -19928
• Error: Could not synchronize record. Property is not valid for this object type. Error code: -19803

Common Causes of Sync Errors in Outlook for Mac

Before diving into solutions, it's essential to understand the common causes of synchronization errors in Outlook for Mac:

⚡Network Connectivity Issues: Poor or unstable internet connections can disrupt synchronization.
⚡Corrupted Outlook Profiles: Damaged profiles can prevent Outlook from syncing properly.
⚡Server Issues: Problems on the email server can also lead to sync errors.
⚡Outdated Software: Using an outdated version of Outlook or macOS can cause compatibility issues.
⚡Large Mailboxes: Excessively large mailboxes can strain the sync process and lead to errors.

How to Fix Sync Issues on Outlook Mac

If you have a problem with the above issue: "Could not Synchronize Record", perhaps you can try the following solutions. Maybe it will help you solve these problems easily.

Solution 1: Clear the Cache

When migrating a large volume of emails, such as moving over 100,000 messages from one mailbox to another, issues with Outlook's cache can arise. This can disrupt the synchronization process. To resolve this, try clearing the cache to see if it fixes the problem.

1. First, make sure you're not working offline.
2. In the navigation pane, right-click the Exchange folder you want to clear the cache for and select "Properties."
3. Go to the "General" tab and click "Empty Cache." This will clear the folder, and Outlook will download all email items from the Exchange server again.

After doing this, restart Microsoft Outlook by completely quitting the application and opening it again.

Solution 2: Manually Delete Problematic Items

Often, the problematic emails contain special characters, automatic replies, RSVP calendar replies, or other special types that disrupt synchronization.

Given the number of emails failing to sync, it's a good idea to manually identify and delete these emails. Be sure to also remove them from the trash or deleted items folder, as the error message might persist if they remain there.

Alternative Tool: AOMEI Backupper Sync Files on Mac

If the previous methods didn't resolve your Mac photo sync issues, consider using different software. AOMEI Backupper Mac could be a great alternative for syncing your important files from a Seagate drive to your Mac. Its intuitive interface and powerful features make data protection straightforward, providing a reliable and efficient way to ensure your files are secure and well-managed.

AOMEI Backupper Mac

Free Mac sync software to sync files and folders automatically

Download Freeware
macOS 10.15 or later

Step 1: Start by downloading and installing the AOMEI Backupper Mac. Once installed, open the software and click on "New Task" to initiate the setup.

Step 2: Select the synchronization method that best suits your requirements. If you're looking to sync two folders, Mirror Sync or Two-Way Sync are recommended options.

Basic Sync: This option copies files from one location to another without removing them from their original place.
Mirror Sync: This method creates an exact copy of the source files at the destination, including deleting any files at the destination that no longer exist in the source.
Two-Way Sync: This type of sync keeps files in both the source and destination updated, making sure that changes in one location are reflected in the other.

Step 3: Choose the source folder and the destination folder for the synchronization.

Step 4: Set up the sync schedule and other preferences according to your needs.

You can schedule the sync to occur at various intervals: once, hourly, daily, weekly, or monthly. Additionally, you can set a specific start time and decide whether the system should hibernate or shut down after completing the sync.

In the Options menu, you can fine-tune the sync process by including or excluding specific files and folders to match your requirements.

Step 5: After configuring all the settings, click the "Sync" button to start the process and let it complete.

Frequently Asked Questions

Q 1: How can I check if my network is causing the sync error?

A 1: Test your internet connection using a browser or speed test tool, restart your router, try a wired connection, check network settings, and disable any VPNs or proxies.

Q 2: What should I do if my Outlook profile is corrupted?

A 2: Use Outlook Profile Manager to create a new profile, reconfigure your email account, import data from the old profile, and optionally delete the corrupted profile.

Q 3: How do I manage a large mailbox to prevent sync issues?

A 3: Archive old emails, empty the Deleted Items folder, compact the mailbox, and disable unnecessary add-ins to reduce mailbox size and improve performance.

Practical Tips for Managing Outlook Sync

1. Regularly Update Software: Ensure Outlook and macOS are always updated to the latest versions for optimal performance and compatibility.
2. Monitor Network Connectivity: Keep an eye on your internet connection and address any stability issues to prevent sync errors.
3. Manage Mailbox Size: Regularly archive old emails and clean up your mailbox to maintain efficient synchronization.

Conclusion

Resolving the "could not synchronize record" error in Outlook for Mac is essential for maintaining productivity and ensuring smooth communication. By following the solutions provided and leveraging tools like AOMEI Backupper, you can overcome sync issues and enhance your overall Outlook experience. Stay proactive with updates, network management, and mailbox maintenance to keep your email synchronization seamless and efficient.