How to Fix Unknown Error 0xE800000A with 5 Methods

What is iPhone error 0xE80000A?

iTunes is the traditional and official way to backup iPhone data and sync music or other media files between your iPhone and computer using USB cable.

But, when you connect your iPhone to your Windows computer, you may get a error message saying, "iTunes could not connect to this iPhone, An unknown error occureed (0xE80000A). Sometimes, the error code will be 0xE800000A. 

When you get this error, iTunes can't build communication between your devices. Generally, there are 5 causes for this problem..

● Faulty USB port or cable: There may be a problem with the connection between the USB cable and the charging slot, and the iPhone cannot connect to iTunes.
● Incompatible or outdated iTunes version: Older or incompatible iTunes version can cause "0xe80000a Error iTunes" even if everything is well connected.
● Old iOS device or Windows version: If your computer or iOS device is running an old version, it will also affect the connection between iOS and iTunes.
● Third-party security interference: Interference from some third-party programs like antivirus, can cause 0xe800000a iTunes errors.

5 solutions to fix iTunes error 0xE800000A

This error occurs due to the above reasons, and the solution is also corresponding. In the next part, you can follow the given solutions to fix iTunes error 0xe800000a. If they can't help you, you can also skip to next part, we will introduce a outstanding iTune alternative to avoid this problem.

• Solution 1. Update the Windows, iTunes, and iOS to the latest version
• Solution 2. Disable antivirus software
• Solution 3. Rename Lockdown Folder
• Solution 4. Reset Location and Privacy Settings
• Solution 5. Reinstall iTunes

Note: Before using the five methods, you should first restart your PC Windows and check the USB cable/charging port, try to connect your iPhone/iPad/iPod with another USB cable/port and make sure you have a good internet connection. After this, if you are still facing this issue, go through the solutions below.

Solution 1. Update the Windows, iTunes, and iOS to the latest version

As it turns out, updating the relevant system version can fix some unknown iTunes errors like 0xe800000a. It’s worth a shot to try to update the version of Windows, iOS and iTunes itself.

For PC Windows: Click Settings>select Update & Security>tap Check for updates.

For Mac computer: Tap System Preferences>click Software Update>tap Update Now.

For iTunes on PC: Open iTunes>tap Help>click Check for Update. After checking, follow the prompts to install the latest iTunes version.

For iTunes on Mac: Open App Store>tap Updates>click Install.

For iPhone/iPad: Go to Settings>tap General>tap Software Update. Then choose Download and Install if there are any newer iOS version.

Solution 2. Disable antivirus software

The antivirus program on your PC may be interfering with the iPhone's connection to your PC and iTunes. Disable antivirus software when connecting your iOS device to computer to prevent it from interfering with the connection to iTunes.

Solution 3. Rename Lockdown Folder

iTunes will automatically create a lockdown folder on your PC. You may see this error if there is some corruption. You need to rename the locked folder and see if it solves the problem.

Step 1. Open Run command or click Windows+R, enter %Programdata% in the dialog box, click OK.

Step 2. Tap Apple folder, and find the Lockdown folder to rename it.

Step 3. Then, relaunch iTunes and connect your iPhone. Click the Trust option if prompted.

Solution 4. Reset Location and Privacy Settings 

Another way to fix the 0xe800000a error is by resetting the Location and Privacy settings on your iPhone.

Go to Settings>tap General> click on Reset Location & Privacy>enter the passcode to tap Reset Settings. Then, reconnect your iPhone to the computer to check if the error still exists.

Solution 5. Uninstall and reinstall iTunes

If you are still facing trouble in connecting after using all the above methods, then finally you can try to uninstall and reinstall the iTunes software. This will eventually fix all corrupt files and data issues. We will show you step-by-step below on how to uninstall and reinstall iTunes on your computer.

Step 1. Press Windows+S and search for Control Panel > Tap Open to run the control panel > under Programs, click Uninstall a program.

Step 2 . Find iTunes from the list of programs on your computer, right-click and select Uninstall.

Step 3. After uninstalling iTunes, you can restart computer and download iTunes on your computer again.

Bonus: iTunes alternative to transfer/backup data between iPhone and PC

iTunes is the most commonly used backup and transfer tool, it can make a full backup of your iPhone data, such as photos, messages, music, videos, apps. But on the other side, iTunes is also well-known for many unknown code errors like 0xE8000015 error, 13014 iTunes error, 0xe8000003 error, etc., which can lead to data loss or iTunes backup failure. If the solutions above can’t help you, or you don’t want to use iTunes because of this drawback, you can use a third-party tool to transfer or back up your data. Here I recommend AOMEI FoneBackup software.

What can you get from AOMEI FoneBackup?

★ A simple and clear interface and user-friendly design: Everyone can easily handle it with just a few clicks.
★ A faster transfer speed: The file transfer speed from iPhone to PC is faster than most other software.
★ A wide compatibility: It works on all most iOS devices (iPhone/iPad/iPod touch) and is perfectly compatible with the latest iOS 15 and all versions of Windows 11/10/8/7.
★ A selectively transfer/backup process: You can preview and select specific items while transferring.

Free download AOMEI FoneBackup and follow the instructions below to transfer your data from iPhone/iPad to computer. Here, we choose photos as an example.

Step 1. Connect your iPhone to PC with a stable USB connection, and tap Trust on the iPhone.

Step 2. Run AOMEI FoneBackup on your computer, click Phone Transfer > iPhone to PC.

Step 3. Click the icon you want to transfer, choose specific files, and click OK.

Step 4, Choose a storage path to save the files, and click Transfer.

Besides the powerful transfer functions, AOMEI FoneBackup also provides Two types backup functions-Full Backup &Custom Backup. You can create a full iphone backup or selectively back up certain files, such as photos, messages, videos, music from iPhone to computer.

Conclusion

That's all the solutions for this iTunes-related bug. If iTunes shows that it cannot connect to this iPhone/iPad and sends 0xE800000A error, you can try the above methods to fix it. Hope these methods can help you. Besides, it is recommended that you backup iPhone data to computer in advance to avoid any unexpected iTunes issues.