AOMEI Backupper Help Guides

How to fix error Failed to enable backup service?

When you perform a backup, you may encounter the error: “Failed to enable backup service. Please retry or reinstall the software and try again…”

This article will explain how to resolve this backup error.

Please uninstall and reinstall AOMEI Backupper, and then try to backup again.

If it still shows the error, please check the following items:

1) Please check if you install AOMEI Backupper to a path containing a semicolon (;). The installation path that contains a semicolon will lead to AOMEI Backupper Service startup failure. In this situation, please reinstall AOMEI Backupper into a path without a semicolon.

2) Please check if ABservice.exe is not running under Windows Task Manager. Please manually start it in Windows Services: press Win+R, then run "services.msc" to open the Windows Services Manager; 

 

If the status of AOMEI Backupper Schedule Service is not running, please double-click it, check-ab-scheduler-service then manually click “Start” and make sure startup type is Automatic.

3) Please check if ABCore.exe is not running under Windows Task Manager.

Please find the ABCore.exe file under installation directory of AOMEI Backupper（such as C:\Program Files (x86)\AOMEI\AOMEI Backupper\7.3.3）, then right-click and run it as an administrator.

 

4) Please add ABCore.exe or the whole "AOMEI Backupper" directory to the whitelist of the anti-virus aplications. Or, please temporarily close anti-virus applications during backup.

You may follow the steps to do

1. Go to Windows Settings and click "Update & Security";

2. Click "Windows Security"

 

3. Click "Virus and Threat Protection"

4. Click Manage settings which under the Virus and threat protection settings

 

5. Click Add or remove exclusions which under Exclusions

 

6. Click Add an exclusion to add apps which you’d like exclude from block apps

 

5) If you enable Ransomware Protection in Windows Defender, please add "AOMEI Backupper" as an allowed app, or close Ransomware Protection.

You may follow the steps to do

1. Go to Windows Settings and click "Update and Security"

 

2. In the Update and Security window, click Windows Security Center on the left side of the window;

 

3. In the Security Centre window, we click "Virus and Threat Protection"

 

4. In the Virus and Threat Protection window, find Ransomware Protection and click Manage Ransomware File Protection,

 

5. Click Allow an app through Controlled folder access

 

6. Then click Add an allowed app

 

7. Click Recently Blocked apps or Browse all apps to choose AOMEI Backupper

The above is about how to solve Failed to enable backup service, we can follow the steps to troubleshoot.