FAQs in AOMEI Cyber Backup
Geneal FAQs
Q: What versions of VMware ESXi does AOMEI Cyber Backup support?
A: VMware ESXi 6.0 and above versions are supported.
Q: Does AOMEI Cyber Backup now support backup of VMware vCenter Server?
A: Currently, backing up VMware vCenter Server is supported.
Q: What systems does AOMEI Cyber Backup support to back up Hyper-V on?
A: Windows Server 2012 R2/2016/2019/2022 and Windows 8/8.1/10/11.
Q: What account do I need to use to add a Hyper-V host?
A: You need to use the administrator account to add.
Q: Does it support backup virtual machines larger than 4G to a FAT32 partition?
A: Not supported.
Q: What browsers does the web interface of AOMEI Cyber Backup support?
A: Google Chrome 29 or higher, Mozilla Firefox 23 or higher, Microsoft Edge 25 or higher.
Q: Why is the backup size of an incremental or differential backup of a virtual machine the same as a full backup?
A: It may be that the virtual machine has been restored, and then the program will back up the virtual machine as a new virtual machine.
Technical FAQs
Q: How do I turn on the SSH service for ESXi?
A: Please take the below steps:
1. First, visit ESXi in your browser and login to the root account;
2. Navigate to Management->Services;
3. Find the service name: TSM-SSH in the service, and right-click it to start the service.
Q: AOMEI Cyber Backup prompts 0x001084 error when backing up
A: It may be caused by the previous situations:
The original virtual machine has been modified or deleted;
The uuid is changed after the virtual machine is restored to its original location;
And, we recommend that you create a new task to back up these virtual machines again.
Q: Failed to back up or restore of virtual machines with single quotes in the name of a Hyper-V host.
A: It is not supported to back up virtual machines whose names contain the characters '. It is recommended to delete it and try again.
Q: Why does the web console suddenly log out?
A: An account is allowed to log in a single device at the same time. If the administrator has logged into your account, you will be temporarily logged out.
In another case, if you have set automatic logout on the Settings-->System Settings-->Security page, it will also automatically logout when there is no operation at the set time.
Q: Why do I get "The network share/NAS username or password is wrong..." while backing up?
A: It may be that the username and password of the share/NAS you added have been changed. You can click the detailed error message to authenticate the network location. After the verification is successful, you can back up again.
Q: The error code 0x000FA7 is reported when Hyper-V is backed up or restored
Solutions:
1. On the computer where ACB is installed, enable the registry to support long paths, open the registry HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem, find the LongPathsEnabled key on the right side, and change its value to 1, and then try;
2. Configure the write permission of the relevant account for the backup target path and try again.
Q: The error code 0x000FAC is reported when backup or restore of Hyper-V virtual machine fails.
A: It may be that the virtual machine snapshot no longer exists;
There are "\ / : * ? " < > |" characters in the name of the virtual machine. It is recommended to modify the name of the virtual machine and try again.
Q: The error code 0x000FAA is reported when the Hyper-V virtual machine is backed up.
Solutions:
1. The virtual machine is not found. Please check whether the backup virtual machine exists;
2. The network is interrupted during the backup process. Please check whether the network connection is smooth;
3. The virtual machine does not have a disk mounted, so AOMEI Cyber Backup cannot perform backup operations;
4. The account permission to log into Hyper-V is insufficient. Please check whether the account connected to Hyper-V has permission and try again.
Q: 0x000FAD error code is reported when backup of Hyper-V virtual machine fails.
Solutions:
1. During the backup process, the Data directory under the x64 file in the ACB installation directory is deleted, resulting in abnormal backup;
2. The network is interrupted during the backup process. Please check whether the network connection is smooth, and then try again.
Q: 0x000FAE error code is reported when backing up a Hyper-V virtual machine
A: The virtual machine is not found. Please check whether the backup virtual machine exists;
The virtual machine does not have a mounted disk, and AOMEI Cyber Backup cannot perform backup operations.
Q: The error code 0x000FD4 is reported when the Hyper-V virtual machine backup fails.
Solutions:
1. Copy the "Hyper-vCfgTool.exe" in the ACB installation directory to the Hyper-V host to run it and try again; (click here to directly download the Hyper-vCfgTool.exe tool)
2. Enable the Windows Remote Management (WS-Management) service on the Hyper-V host;
3. Open the firewall -> click to allow applications or functions to pass through the Windows Defender firewall -> check Windows Management Instrumentation (WIMI) and Windows Remote Management;
4. Add the account to the "Hyper-V Administrator", "Performance Log Users", and "Distribute DCOM User" groups on the Hyper-V host;
5. Press the "WIN+R" key -> type powershell and enter -> then type: winrm create winrm/config/listener?Address=*+Transport=HTTP;
Q: The error code 0x001009 is reported when restoring a Hyper-V virtual machine
A: It may be because the backed up files are lost or inaccessible. It is recommended that you remove the abnormality and try again.
Q: The error code 0x001012 is reported when restoring a Hyper-V virtual machine
Solutions:
1. When restoring the Hyper-V virtual machine, the set memory is too large, which exceeds the size that can be allocated by the system where the Hyper-V host is located. It is recommended to set the memory size to the range that the system can support and try again;
2. If the backup file is lost or inaccessible, it is recommended that you remove the abnormality and try again.
Q: Backup or restore of Hyper-V virtual machine reports 0x00100f and 0x001006 errors.
Solutions:
1. Copy the "Hyper-vCfgTool.exe" in the ACB installation directory to the Hyper-V host to run it and try again; (click here to directly download the Hyper-vCfgTool.exe tool)
2. Enable the Windows Remote Management (WS-Management) service on the Hyper-V host;
3. Open the firewall -> click to allow applications or functions to pass through the Windows Defender firewall -> check Windows Management Instrumentation (WIMI) and Windows Remote Management;
4. Add the account to the "Hyper-V Administrator", "Performance Log Users", and "Distribute DCOM User" groups on the Hyper-V host;
5. Press the "WIN+R" key -> type powershell and enter -> then type: winrm create winrm/config/listener?Address=*+Transport=HTTP.
Q: It is prompted that the installation of PowerShell 3.0 failed during the installation of AOMEI Cyber Backup.
A: Install the KB2506143 patch to the system and then reinstall AOMEI Cyber Backup. (Click here to download the patch)
Q: Why is AOMEI Cyber Backup inaccessible via web browser and backup restore fails?
A: The problem is possibly due to the port for communication between components being occupied. It is recommended that you visit the C:\ProgramData\AOMEI Cyber Backup\config directory and open the config.ini file to reset the component communication ports.
9072: Provides HTTPS web access service.
9074: Provides persistent database storage service.
9077: Provides backup cleanup and retention policy service.
9078: Scheduling service that provides backup and restore functions.
9076: Provide specific backup and restore function service.